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Ordering Questions |
| Do I need a
prescription to order from your pharmacy? |
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| How can I place an order? |
| How long will it take to get my order? |
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| Do you charge for shipping my order? |
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| What method of payment do you
accept? |
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| What is your return policy? |
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Generic Drug Questions |
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- Q: Do I need a prescription to order from you pharmacy?
- A: Yes. Under federal and state law we must have a doctor's
order to fill any prescription drug. Your have several options
to provide your order: (1) You can mail us your original
prescription (NO faxes or photo copies); (2) You can have your
doctor call or fax your order; (3) If you have an existing
prescription with another pharmacy, we can transfer your
prescription for you; and (4) We can contact your doctor and get
a prescription order directly from him/her.
- Q: How can I place an order?
- A: You have 3 options: (1) You can place an order through
secure online shopping cart; (2) You can mail us your order; or
you can call us 888-551-6337. Click now for additional
ordering information.
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- Q: How long will it take to get my order?
- A: It will typically take 6 to 10 days to receive your
prescription, process your order and ship your medication.
- Q: Do you charge to ship my order?
- A: There is no charge standard shipping via USPS, which will
arrive in 2 to 4 mailing days. If you need your order sooner,
additional charges will apply, please call us at 888-551-6337 if
you need your quicker.
- Q: What method of payment do you accept?
- A: We can accept for payment American Express, Discover,
Master Card, Visa.
- Q: What is your return policy?
- A: If your prescription order
was damaged in shipping, please call us immediately at
888-551-6337. To protect the health and safety of our customers,
we do not accept returns on prescription items.
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- Q: What if the drug I am currently taking is not on the list?
- A: Unfortunately, not every medical condition or every prescription drug has a lower-priced alternative drug. However, feel free to call us at
1-888-551-6337 and we will check your medication or situation. When new drugs are brought to market, the manufacturer obtains a drug patent, protecting the drug for up to 20 years. This patent does not allow any other company to make or sell the drug until the patent expires. However, once the patent expires, other drug companies can start offering the generic version of the drug. Be sure to talk with your doctor about the price of your current prescription medication.
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- Q: Every month I pay a $10 co-pay at the drug store. How can you help me save money?
- A: If the prescription drug you are currently taking each month can be substituted with a low-cost generic equivalent, that could cost you as little as $40 per year, this would save you up to $80 per year. Remember, quantity savings from
US Generics Online, can reduce your out-of-pocket costs substantially even if you have a monthly co-pay.
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- Q: I found my generic drug on your list, but I am paying a lot more for it
in the drug store. Why is USGenerics so much less?
- A: USGenerics specializes only in top-quality, low-cost, FDA approved drugs. Since USGenerics concentrates on generic drugs and does not honor insurance plans, we can offer generic prescription medications at the lowest prices in the market place.
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- Q: If generic drugs and brand name drugs are essentially the same, why do they often look different?
- A: Generic drugs look different because certain inactive ingredients, such as colors or flavorings, may be different. These ingredients do not affect the performance, safety, benefits or effectiveness of the generic drug. Also, trademark laws in the United States do not allow generic drugs to look exactly like the brand name, already on the market.
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- Q: Why shouldn’t I buy prescription drugs from Canada?
- A: We offer low-priced alternatives to high priced American drugs, which is the reason you would order from Canada (or another country) in the first place. You should know that drugs from other countries are not inspected by the FDA and are subject to counterfeiting. If something is found to be wrong with a specific lot, foreign drugs can not be recalled by our FDA. Additionally, imported drugs are illegal and have been confiscated by the U.S. Government, putting you at financial risk as no foreign pharmacy will reimburse you. This is something Canadian pharmacies don’t want you to know. Finally, generic drugs are cheaper in the United States because of price competition, which is lacking in price-fixed Canada.
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